Legal notice

Legal Notice (Specified Commercial Transactions)

Seller
Tsukamoto Ichida Co., Ltd.
URL: https://www.tsukamoto-ichida.co.jp/

Store Name
Hanagasane

Location
Tokyo Branch: 1-6-5 Nihonbashihoncho, Chuo-ku, Tokyo 103-0023
Kyoto Branch: Tomiya Building 8F, 428 Ichikannon-cho, Kamigyo-ku, Kyoto 602-8335

Contact Information
< Product Inquiries >
Tsukamoto Ichida Co., Ltd. Kyoto Branch
Tomiya Building 8F, 428 Ichikannon-cho, Kamigyo-ku, Kyoto 602-8335
Phone: 075-366-1367
Business Hours: 9:30 AM - 5:30 PM
Email: info@yourkyoto.com

< Directly Managed Store >
Hanagasane -HANAGASANE-
Semba Center Building No.7 B1F, South Elevator Hall B130, 3-1-7 Semba Chuo, Chuo-ku, Osaka 541-0055
Phone: 080-7854-6749
Business Hours: 11:00 AM - 5:30 PM
(Closed on Sundays, Mondays, and Thursdays. There may be temporary closures. Please check Hanagasane Instagram for details.)

Customs Duties and Taxes 
  • International Shipping Fees: For shipments outside of Japan, additional customs duties, import taxes, and local consumption taxes (such as VAT or GST) may apply depending on the destination country.
  • Customer Responsibility: These charges are the sole responsibility of the customer (buyer). They are not included in the product price or shipping fee and will be billed directly by the local customs office or the courier service upon delivery.
  • Further Details: As tax rates and regulations vary by country, please contact your local customs office directly for more information.

Shipping Costs
Please refer to our Shipping Policy.

Delivery
Orders are typically shipped within 7～15 business days after payment confirmation.
Excluding weekends and public holidays.
We cannot accept designated delivery dates.
Please note that delays may occur due to a high volume of orders, weather conditions, or traffic situations.

Payment Methods
Various credit cards and online payment methods.

Payment Deadlines
Credit Cards: Please contact your credit card company.
Online Payments: Please contact your online payment provider.

Returns & Exchanges
◆ Returns and Exchanges of Defective Products
Please note that we do not accept returns or exchanges for customer convenience, such as the product not meeting expectations or incorrect orders.
If you receive a defective product or an incorrect item, we will cover the shipping costs for the return or exchange.
Please contact us at our email address (info@yourkyoto.com) within 7 days of receiving the product.

◆ Return Shipping Costs
We will cover the shipping costs for defective or missing items. For any other returns, the shipping costs will be the responsibility of the customer.